Order Cancellation Policy
When you can cancel an order, and special rules for custom print products.
Last updated: 29 September 2026
Standard products
You may cancel an order for ready-made products before it is marked as shipped. Log into your account or email support@drawingforkids.fun with the order number.
Custom / print-on-demand products
Custom items (t-shirts, hoodies, mugs and similar products printed with a child’s drawing or coloring artwork) enter production shortly after payment succeeds.
Within 2 hours
Request cancellation by email. If production has not started, we cancel and refund in full.
After production starts
Order cannot be cancelled or modified. No refund except under defect/damage rules in our Returns Policy.
How we determine “production started”
Our system and fulfilment partner mark an order as “In production” when the print file is sent to the print queue. You can see status updates under Orders in your account. Once this status appears, cancellation is no longer available.
Payment gateway / failed payments
- If payment fails or is incomplete, no order is created and nothing is charged.
- If an amount is deducted by your bank but the order is not confirmed on our side, the amount is auto-reversed by Cashfree / your bank (usually 5–7 business days).
- Contact support with the transaction reference if you need assistance.